Hardware/User Support and Services
Analyze, Identify and resolve computer hardware problems. Responsible for the maintenance and operations of computer ad equipment. trouble-shooting equipment problems and using other lab equipment. Set-up of software and programming tools on the computers for practical and programming related assignments.Other Descriptions
- Receive user requests and enquiring and communicate same to appropriate unit of DICT for resolution.
- provision of support services to users
- investigation, troubleshooting and provision of solutions to malfunctioning systems
- system installation, maintenance and repairs
- provision of technical support
- provision of support services to students on University Portal utilization