Hardware/User Support and Services

Analyze, Identify and resolve computer hardware problems. Responsible for the maintenance and operations of computer ad equipment. trouble-shooting equipment problems and using other lab equipment. Set-up of software and programming tools on the computers for practical and programming related assignments.

Other Descriptions
  1. Receive user requests and enquiring and communicate same to appropriate unit of DICT for resolution.
  2. provision of support services to users
  3. investigation, troubleshooting and provision of solutions to malfunctioning systems
  4. system installation, maintenance and repairs
  5. provision of technical support
  6. provision of support services to students on University Portal utilization